Refund Policy

At MicroWay Online, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy below to understand your options.

Eligibility for Refunds

You may request a refund if:

• You received a damaged or defective item.
• You received the wrong product.
• Your order was lost during shipping.
• Your order arrives significantly different from the product description.
• Your eligible return has been received and approved by our team.

To qualify for a refund, requests must be submitted within 30 days of receiving your order.

Non-Refundable Items

Refunds cannot be issued for:

• Items damaged due to misuse or improper handling.
• Products returned without prior approval.
• Items returned in used, damaged, or incomplete condition (unless received that way).
• Gift cards and other non-returnable promotional items (if applicable).

How to Request a Refund

To request a refund:

1. Contact our support team within 30 days of receiving your order.
2. Include your order number and a detailed explanation of the issue.
3. If applicable, attach clear photos showing the damaged or incorrect product.
4. Our team will review your request and provide return instructions if necessary.

Refund Process

Once your returned item is received and inspected:

• We’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method.
• Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your credit card company, as processing times may vary.
• Contact your bank, as refunds can take several business days to appear.

If you’ve completed these steps and still haven’t received your refund, please contact our support team.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled but may be eligible for return under our Return Policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact us:

MicroWay Online

Email: info@microwayonline.com

Phone: +1 (313) 748-5674

Our customer support team is committed to providing fast, friendly, and reliable assistance.